Contact Us

We'd love to hear from you. Reach out with questions, feedback, or support requests.

Email Support

For technical issues, billing questions, feature requests, or general inquiries.

Response Time

We aim to respond to all inquiries within 24 hours on business days. Priority support subscribers typically receive a response sooner.

Common Topics

Plugin not working or conversion issues

Please include the HTML code or file you're trying to convert, your Figma desktop/browser version, and a screenshot of any error messages.

Billing & subscription

For payment issues, refund requests, plan changes, or cancellations. Include the email address associated with your purchase.

Feature requests & feedback

We welcome suggestions for new features, CSS support improvements, or workflow enhancements. Every email is read by the development team.

Quick answers

Does HTML to Figma work with Figma on the browser?

Yes. The plugin runs inside Figma on both the desktop app and the browser-based editor. No additional browser extension or local server is required.

Can I get a refund?

We offer refunds within 14 days of purchase if the plugin does not work as described. Email us with your order confirmation (or the email address you purchased with) and a brief description of the issue and we will process it promptly.

How do I cancel my subscription?

You can cancel any time — email us at support@html2design.com or use the buyer self-service portal provided by our payment processor (Waffo) linked in your order confirmation. Your access continues through the end of the current billing period.

Is there a team or enterprise plan?

We support teams and larger organizations. Email us with your team size and use case and we will work out the right plan for you.

Try self-service first

Many common questions are already answered in our documentation. Checking these resources before emailing often gets you unblocked faster than waiting for a reply.

FAQ

Answers to the most common questions about installation, compatibility, CSS support, and licensing.

User Guide

Step-by-step instructions for converting HTML, handling complex layouts, and working with design systems in Figma.

Conversion Tutorial

A detailed walkthrough showing how to paste HTML into the plugin and get clean, editable Figma layers from any codebase.

Changelog

See what has changed in recent plugin updates. Useful if a feature stopped working after a Figma or plugin update.

What to include in your email

Detailed emails get faster, more accurate replies. Here is what helps us diagnose issues quickly:

1 A short description of the problem — what you expected to happen and what actually happened.
2 The HTML snippet you are converting — paste it directly or attach it as a file. Minimal reproductions resolve faster.
3 Your Figma version — desktop app or browser, and the version number from Help → About.
4 A screenshot or screen recording — especially for layout or visual glitches. Annotate the problem area if possible.
5 For billing issues — include the email address used for your purchase so we can look up your order immediately.